How can we help?

Please log in using the official CFTE learning platform:

my.cfte.education/users/sign_in

Your course access is normally linked to the email address used when payment was made. Please try logging in with that email first.

If you would like your course access moved to a different email address, contact learning@cfte.education and include:

• Your full name
• The email used for payment
• The new email address you would like to use
• The name of your course

First, check that you are logged into the CFTE platform with the same email address used for the payment.

Log in here: https://my.cfte.education/users/sign_in

If the course is still not visible, email learning@cfte.education with your full name, payment email and course name.

Certificates are only available once you have completed 100% of the course.

Please return to your course and make sure that every lesson, activity and required item has been marked as complete.

Once the course shows 100% completion, check your certificate again.

Go through each section of the course and check that every required lesson or activity has been completed.

• Open each course section.
• Check that all required lessons are marked complete.
• Tick any remaining completion boxes.
• Complete any required quiz or activity that is still outstanding.

Once the course reaches 100% completion, your certificate should become available.

Please email learning@cfte.education and tell us exactly what you would like changed.

Please include:

• Your full name
• The course name
• Your current certificate details
• The exact change you would like us to make

Yes. Please email learning@cfte.education with your current certificate name, the correct name you would like displayed, and the course name.

CFTE discounts are available to eligible CFTE alumni.

If you have previously completed a CFTE programme, please contact learning@cfte.education and let us know which CFTE course you previously completed and which new course you are interested in.

We can prepare an invoice for you. To avoid delays, please send all of the following information in one email to learning@cfte.education:

• Your full name
• Your email address
• Your company name
• Your company address
• The course you would like to enrol in
• The email address where you would like the invoice sent

Once we receive these details, we can prepare and send the invoice. Once the invoice has been paid, we can proceed with your enrolment.

If your company is paying by invoice, please send the required invoice details to learning@cfte.education.

Once the invoice has been paid, the CFTE team can enrol you onto the course.

For online purchases, your enrolment is normally linked to the email address used during payment.

If you need access under a different email address, please contact learning@cfte.education and provide both the payment email and the email you would like to use for your learning account.

You can request a refund within 30 days of purchase, provided you have completed less than 5% of the course.

Yes, as long as your refund request is made within 30 days of purchase and you have completed less than 5% of the course.

If your course progress is already 5% or more, you are not eligible for a refund under the standard refund policy.

Please email learning@cfte.education and include:

• Your full name
• The email address used for payment
• The course name
• Your purchase date
• A short note requesting the refund

The team will check your purchase date and course progress against the refund policy.

Once your refund has been processed, it usually takes 5–10 business days for the funds to appear, depending on your bank or payment provider.

Please allow up to 10 business days after the refund has been processed for the funds to appear.

If more than 10 business days have passed, contact learning@cfte.education with your name, payment email and course name so the team can check the refund status.

Refunds are returned to the original payment method used for the purchase.

We recommend using Google Chrome when accessing the CFTE learning platform. It generally provides the best and fastest experience.

Please try the following:

• Open the platform in Google Chrome.
• Refresh the page.
• Close unnecessary browser tabs.
• Try opening the course in a private/incognito Chrome window.

If the issue continues, contact learning@cfte.education.

We recommend using Google Chrome for the best and fastest experience on the CFTE learning platform.

Email learning@cfte.education and include:

• Your full name
• Your CFTE account email
• Your course name
• A short description of the problem
• A screenshot of the issue, if possible

This helps us investigate the issue more quickly.

Course access may initially be associated with the email used during payment. Please try that email first.

If the course needs to be transferred to your own email address, contact learning@cfte.education and include the payment email, your preferred email, your full name and your course name.

Please use the email address that was used when payment was made, as this is normally the email linked to your enrolment.

If you want to change it, email learning@cfte.education with both email addresses and your course name.