50+ AI and Generative AI Use Cases in Banks

In today’s fast-paced digital era, proficiency in AI’s role within banking isn’t just beneficial—it’s necessary. CFTE has conducted extensive research into AI implementations across international banks such as Citi, JP Morgan, and OCBC, offering an unmatched resource on the transformative power of AI in finance.

AI in Finance Series

50+ AI and Generative AI Use Cases in Banks

In today’s fast-paced digital era, proficiency in AI’s role within banking isn’t just beneficial—it’s necessary. CFTE has conducted extensive research into AI implementations across international banks such as Citi, JP Morgan, and OCBC, offering an unmatched resource on the transformative power of AI in finance.

£50 to unlock more than 50+ AI applications (updated monthly)

A new financial system is emerging

The financial system is undergoing a total transformation with AI and Generative AI, with 99% of financial institutions deploying AI in 2023, as mentioned by EY.

This revolution brings immense potential, but as we look ahead to 2024, it’s crucial for everyone involved to truly understand the diverse applications of AI and to ensure that we’re equipped with the right skills to leverage its power effectively.

AI adoption in Fls in 2023 (EY, 2023)
0 %
AI investment by 2025 (Goldman Sachs, 2023)
0 M
Individual will be trained on AI and Digital skills by 2032 (Technology Magazine, 2024)
0 M

AI is the new electricity. Just as electricity transformed industries 100 years ago, AI will transform virtually every major industry today.

50+ AI use cases across all verticals in banks

Explore our database of categorised AI applications, customised for various functions in banking. Whether you’re interested in Product Management, Trading and Execution, Client Engagement, Operation, or Compliance, our guide has you covered.

NoName of the ApplicationBriefOrganisationStatusCountryFunctionLink
1OCBC GPTCaixaBank streamlines operations and personalises services with AI-powered assistants, empowering employees and enhancing customer experience.OCBCLiveSingaporeProduct managementView
2OCBC BuddyA banking-focused Private-GPT and Personal Companion used by employees at OCBC in Singapore alongside Enterprise Applications.OCBCLiveSingaporeEnterprise ApplicationsView
3OCBC WhisperAn Advanced AI and Speech-to-text Private-GPT used by OCBC Analysts in Singapore for Client Engagement.OCBCLiveSingaporeClient engagementView
4OCBC WingmanA Coding Assistant designed to boost the productivity of developers and quicken the deployment of digital banking solutions at OCBC.OCBCLiveSingaporeOperationView
5IndexGPTAn AI-powered virtual assistant that will make it easier for JPMorgan's clients to manage their money by offering investment advice & financial information.JP MorganDevelopingGlobalSales and MarketingView
6COiNA Private-GPT with image recognition capabilities developed for JPMorgan employees to enable them to offer better risk and compliance services.JP MorganLiveGlobalRisk and complianceView
7AI @ Morgan Stanley AssistantJPMorgan's AI Assistant that streamlines access to financial Knowledge and research insights with unprecedented speed.Morgan StanleyLiveGlobalProduct managementView
8Banking AvatarAn advanced Virtual assistant powered by Generative-AI, used by Commerzbank to enhance client Banking Experiences.CommerzbankDevelopingGlobalClient engagementView
9Information UnavailableA series of advanced GPT Models designed to boost the efficiency of Citi Bank's employees by automating document handling & summarisation tasks.Citi BankLiveGlobalOperationView
10SoftwareMining TranslatorA Generative-AI powered computer language translator designed to shorten development time at Citi bank by converting legacy languages like Cobol to more recent languages like Java.Citi BankLiveGlobalOperationView
11Citi Bank's earnings summariserStreamline product management for Citi employees with enterprise-wide solution, boosting efficiency and enabling insightful analysis of quarterly earnings.Citi BankLiveGlobalOperationView
12Citi Bank's error finderEmpowering loan contract payment error detection and risk mitigation for enhanced compliance.Citi BankLiveGlobalOperationView
13Goldman Sachs coding assistantUnleash enterprise-wide productivity with our AI-powered coding assistant that translates natural language to code and generates documentation.Goldman SachsLiveGlobalOperationView
14AidenAn advanced AI-based electronic trading platform that uses deep reinforcement learning for executing trading in capital markets.RBC Capital MarketsLiveGlobalTrading and ExecutionView
15NOMIA Digital Integration for financial services that uses Borealis AI's technology to enhance client engagement at RBC Capital Markets.RBC Capital MarketsLiveCanadaClient engagementView
16Turing by Borealis AIRoyal Bank of Canada empowers enterprise with Turing by Borealis AI, an interpretable text-to-SQL interface boosting employee efficiency in data access.Borealis AILiveGlobalOperationView
17PrismA Machine Learning-based Trading Algorithm Platform designed to provide AI-Enhanced Trading SimulationBorealis AILiveGlobalOperationView
18FargoA Multilingual AI Assistant built on Google Dialogflow and leveraging Google’s PaLM 2 LLM to provide everyday banking services to customers of Wells Fargo.Wells Fargo & CompanyLiveGlobalTrading and ExecutionView
19Commonwealth Bank's customer personasCBA leverages generative AI for "synthetic customers," testing client engagement for new retail banking products and services.Commonwealth Bank of Australia (CBA)DevelopingGlobalClient engagementView
20ADAAn AI-driven Platform-as-a-service designed to streamlining data governance and centralise the use of data across DBS Bank.DBS BankLiveGlobalOperationView
21ALANAn internal AI protocol and knowledge repository set up to streamline the development and deployment of AI models within the DBS Bank.DBS BankLiveGlobalOperationView
22NOA (NextGen Online Assistant)A conversational AI-powered online assistant desiged to provide banking clients with contextual information in line with Securities Services by leveraging advanced machine learning.BNP Paribas Securities ServicesLiveGlobalOperationView
23BNB Paribas' document analyserBNP Paribas elevates employee efficiency with AI-powered document analysis, empowering product managers to navigate complex financial information.BNB ParibasLiveGlobalClient engagementView
24Dynamic Risk Assessment (DRA)A real-time risk assessment tool powered by Google Cloud's AML AI , designed to enhance fraud detection by improving the speed and accuracy of identifying suspicious activities at HSBC.HSBC (HSBC Holdings PLC)LiveGlobalProduct managementView
25BNY Mellon AI toolBNY Mellon strengthens KYC, AML, and risk management with Quantexa's AI, enhancing entity resolution and client network analysis for superior compliance.The Bank of New York Mellon (BNY Mellon)LiveGlobalRisk and complianceView
26EricaAI-powered virtual assistant developed by the Bank of America that uses predictive analytics and natural language processing to provide personalised financial guidance and streamline operations.Bank of AmericaLiveGlobalClient engagementView
27Bank of Montreal's vistual assistantBMO leverages NLP to analyse call transcripts, boosting customer service through issue identification, agent compliance, and efficient call categorisation.Bank of Montreal (BMO)LiveGlobalClient engagementView
28Bank of Montreal's NLP toolBMO leverages NLP to analyse call transcripts, boosting customer service through issue identification, agent compliance, and efficient call categorisation.Bank of Montreal (BMO)LiveGlobalClient engagementView
29Scotia Smart InvestorAn AI-powered investment management tool designed by Scotiabank to foster client engagement by providing personalised financial planning and investment advice.ScotiabankLiveGlobalClient engagementView
30CoraA human-like virtual assistant powered by Generative AI designed to provide customers at NatWest a seamless conversational experience.NatWestLiveGlobalClient engagementView
31nCino IQ (nIQ®)A advanced financial process automation tool designed to boosting overall efficiency by automating key processes and shortening the time needed to make decisions.Natixis CIBLiveGlobalOperationView
32NovaVirtual agents powered by Boost.ai, designed to revolutionise its customer service at Nordea through advanced conversation AI capabilities.NordeaLiveGlobalProduct managementView
33CollectEdge ML platformAn advanced tool that integrates machine learning to improve debt collection, customer segmentation and outreach strategies in Citizens Bank.Citizens BankDevelopingGlobalProduct managementView
34Pega Platform™An AI-powered tool integrated with Robotic Process Automation and Optical character recognition for automating complex and manual processes to steamline banking operations.First Citizens BankLiveGlobalClient engagementView
35FABA (Featurespace’s Adaptive Behavioural Analytics)A AI-powered Behavioural Analytics solution that quickly adapts to flag, prevent and streamline responses to fraudulent patterns and activities in operations at Barclays Bank.Barclays BankLiveGlobalRisk and complianceView
36ABN AMRO's Doc summariserABN AMRO empowers advisors with IBM Watson Assistant, an AI document summarisation tool that boosts efficiency and facilitates informed product recommendations.ABN AmroLiveGlobalProduct managementView
37Intesa Sanpaolo's document analyserAn advanced AI Analytics Solution developed by Intesa Sanpaolo in collaboration with iGenius to empower Data-Driven Decision-Making through AI-powered business intelligence.Intesa SanpaoloLiveGlobalProduct managementView
38Crédit Agricole's document analyserCrédit Agricole strengthens fraud prevention with a centralised AI platform for document analysis and customer data insights, safeguarding advisors and clients.Crédit Agricole Corporate and Investment Banking (CACIB)LiveGlobalRisk and complianceView
39Lloyds Bank's insights generatorLloyds Banking Group leverages call analytics to unlock customer insights, fueling advisor training and optimising client service.Aveni AI and Cavendish OnlineLiveGlobalClient engagementView
40Truist AssistA Digital virtual assistant powered by NLP and NLU to provide instant customer support and financial insights to foster customer engagement.Truist Financial CorporationLiveGlobalClient engagementView
41Genesys Cloud CX™ platformAn AI-Powered Solution powered by Genesys Cloud CX developed by Rabobank for providing conversational banking solutions to directly customers.RabobankLiveGlobalProduct managementView
42TextReveal® API and DashboardsAn AI-powered analytics integration that works with core banking tools to provide corporate banking analytics through Advanced AI Insights.Raiffeisen Bank International (RBI)LiveGlobalProduct managementView
43Westpac's AI assistantWestpac accelerates engineering efficiency with 1000+ AI-powered coding assistants by year-end, harnessing generative AI's potential.Westpac Banking CorporationLiveGlobalOperationView
44Pay Yourself FirstAn AI-powered savings advisor developed by U.S. Bank to enable customers to transforming their savings with smart, personalised financial guidance.U.S. BankLiveGlobalClient engagementView
45NAB Liquidity+An AI-driven cash management tool powered by Trovata, designed to aggregate critical banking data, provide insights and financial forecasting,National Australia Bank (NAB)LiveGlobalClient engagementView
46Z-GPTAn AI-driven banking Custom-GPT that gives employees at ANZ immediate access to information, report insights and future prospects for customer self-serviceAustralia and New Zealand Banking Group (ANZ)LiveGlobalProduct managementView
47CIBC InsightsCIBC Insights is an AI-driven feature within the CIBC Mobile Banking App that provides personalised financial advice and insights to help clients manage their spending and savings.CIBC InsightsLiveGlobalProduct managementView
48UniCredit ChatbotUniCredit Chatbot streamlines hiring with AI-powered interviews, assessing candidate fit and providing valuable data for both recruiters and applicants.UniCredit BankLiveCzech Republic and SlovakiaClient engagementView
49Conpend's TRADE AI appAn AI-powered platform designed to digitise trade finance with the aim of improving efficiency, compliance, reducing the likelihood of errors.Danske BankLiveGlobalRisk and complianceView
50Crédit Mutuel's AI advisorCrédit Mutuel empowers advisors with IBM Watson, boosting customer service accuracy by 60% and tackling 50% of daily emails for enhanced client engagement.Crédit MutueLiveGlobalRisk and complianceView

What will you get from the list?

Learn the key AI and Generative AI applications in international banks

Comprehensive AI Taxonomy

Dive into a detailed taxonomy of AI applications across various banking functions, designed to enhance your strategic insights.

In-depth Application Analysis

Each of the 50 AI applications comes with a thorough analysis including objectives, key features, opportunities, challenges, and current application status.

Accessible Knowledge

Gain instant access to downloadable PDFs for each application, ready to be utilised for your learning and implementation needs.

Explore these 50 AI applications and understand the dynamic changes in the financial world.

Explore today

Explore AI use cases in banks

50+ use cases [updated monthly]
£50
00
Per person Annually
  • Comprehensive AI Taxonomy​
  • 50+ In-depth Application Analysis​
  • Downloadable PDFs for each application

Explore AI use cases in banks

50+ use cases [updated monthly]
Bulk Enrolment Upskill your workforce
  • Comprehensive AI Taxonomy​
  • 50+ In-depth Application Analysis​
  • Downloadable PDFs for each application
Business
Verified by MonsterInsights