Shaping the Future Workforce in Financial Services Roundtable Report
The “Shaping the Future Workforce in Financial Services” roundtable explores how technological advancements, including AI, fintech, and digital transformation, are redefining workforce development.
This timely dialogue highlights actionable strategies to build a future-ready, adaptable workforce in financial services.
Reskilling, Upskilling, and Adapting to a Digital Economy
During the inaugural 24Fintech in Saudi Arabia, CFTE, as a knowledge partner, hosted the “Shaping the Future Workforce in Financial Services” roundtable. Chaired by Huy Nguyen Trieu, Co-Founder at CFTE, and Mohammed Alhamazany, Chief of Capabilities Development at The Financial Academy, this session brought together 14 global experts to discuss workforce transformation in financial services.
With perspectives spanning regions such as Saudi Arabia, Europe, Singapore, UAE, Bahrain, and India, the roundtable tackled critical themes shaping workforce readiness in a rapidly evolving digital economy.
This report will give you an insight into:
Reskilling and Upskilling for a Digital Future: The urgent need to align workforce capabilities with AI and fintech-driven transformations through continuous learning and skill development.
Fostering Adaptability and Innovation: Insights into building a forward-thinking workforce capable of navigating rapid technological changes and maintaining competitiveness.
Global Approaches to Workforce Transformation: How diverse countries are addressing workforce challenges through reskilling initiatives, education reform, and talent development strategies.
Collaboration Between Policymakers and Industry Leaders: The role of collaboration in creating sustainable frameworks for talent development that meet the evolving needs of financial services.
The Culture of Continuous Learning: Why cultivating a mindset of lifelong learning is critical for ensuring professionals remain agile, innovative, and future-ready.
This report captures valuable strategies and global perspectives to guide educators, policymakers, and industry leaders in preparing the financial workforce for a technology-driven future.
Contributors
Huy Nguyen Trieu
Co-Founder, CFTE
Mohammed Alhamazany
Chief of Capabilities Development, The Financial Academy
Zainab Alamin
Vice President of National Digital Transformation, Microsoft
Dr. Ghadah Ben Baz
HR Executive Director, Insurance Authority
Tram Anh Nguyen
Co-Founder, CFTE
Reem Aljasser
Talent & Development Division Manager, Kingdom of Saudi Arabia
Mohammed A. Bukhary
HR Advisor, Government of Saudi Arabia
Nam Sin Ng
Former CEO, Institute of Banking & Finance
Dr. Tahani Ashkar
Director, KPMG
Mohamed Fairooz
Regional Lead, Middle East, SC Ventures by Standard Chartered
Rishikesh Patankar
Vice President, National Skill Development Corporation
Dr. Allen Baby
CEO, Talent Fourth Gen Group (TFG), Former Chief Learning Officer, Emirates Institute of Finance
Maryam Majed
Head of Digital Transformation & Project Management Center, Bahrain Institute of Banking and Finance
