Released
The New Skills in Finance Report 2022
In a digital-transforming era, there is a widening skills gap for those who cannot adapt to the new digital world in finance.
CFTE and Elevandi published the report with the discussion with leading experts to help governments, organisations and individuals address the current skills gap in finance and build a digital-resilient workforce in the industry.
Key Insights
Key takeaways from "Trust in artificial intelligence: 2023 global study on the shifting public perceptions of AI" report published by KPMG
CFTE summarised “Trust in artificial intelligence: 2023 global study on the shifting public perceptions of AI” report by KPMG. The research provides comprehensive, timely, global insights into the public’s trust and acceptance of AI systems, including who is trusted to develop, use and govern AI, the perceived benefits and risks of AI use, community expectations of the development, regulation and governance of AI, and how organisations can support trust in their AI use.
Key Aspects
- The report provides broad-ranging global insights into the drivers of trust, the perceived risks and benefits of AI use, community expectations of governance of AI and who is trusted to develop, use and govern AI.
Table of Contents
- How we conducted the research
- To what extent do people trust AI systems?
- How do people perceive the benefits and risks of AI?
- Who is trusted to develop, use and govern AI?
- What do people expect of the management, governance and regulation of AI?
- How do people feel about AI at work?
- How well do people understand AI?
- What are the key drivers of trust in and acceptance of AI?
- How have trust and attitudes towards AI changed over time?
Key Findings and Insights
This report will give you an insight into:
- AI trust and acceptance: Most people are wary about trusting AI systems and have low or moderate acceptance of AI. Trust and acceptance depend on the AI application.
- Three in five (61 percent) are wary about trusting AI systems.
- 67 percent report low to moderate acceptance of AI.
- AI use in human resources is the least trusted and accepted, while AI use in healthcare is the most trusted and accepted.
- People in emerging economies are more trusting, accepting and positive about AI than people in other countries.
- Potential AI benefits and risks: People recognize AI’s many benefits, but only half believe the benefits outweigh the risks. People perceive AI risks in a similar way across countries, with cybersecurity rated as the top risk globally.
- 85 percent believe AI results in a range of benefits.
- Yet only half of respondents believe the benefits of AI outweigh the risks.
- Top concern is cybersecurity risk at 84 percent.
- Who’s trusted to develop and govern AI: People are most confident in universities and defense organizations to develop, use and govern AI and they are least confident in government and commercial organizations.
- 76 to 82 percent confidence in national universities, research institutions and defense organizations to develop, use and govern AI in the best interest of the public.
- One-third of respondents lack confidence in government and commercial organizations to develop, use and govern AI.
- Responsible AI: There is strong global endorsement for principles that define trustworthy AI. Trust is contingent on assuring such principles are in place. People expect AI to be regulated with external, independent oversight — and they view current regulations and safeguards as inadequate.
- 97 percent strongly endorse the principles for trustworthy AI.
- Three in four would be more willing to trust an AI system when assurance mechanisms are in place.
- 71 percent expect AI to be regulated.
- AI in the workplace: Most people are comfortable using AI to augment work and inform managerial decision-making but want humans to retain control.
- About half are willing to trust AI at work.
- Most people are uncomfortable with or unsure about AI use for HR and people management.
- Two in Five believe AI will replace jobs in their area of work.
- Younger people, the university educated and managers are more trusting of AI at work.
- AI IQ: People want to learn more about AI but currently have a low understanding. Those who understand AI better are more likely to trust it and perceive greater benefits.
- Half of respondents feel they don’t understand AI or when and how it’s used.
- 45 percent don’t know AI is used in social media.
- 85 percent want to know more about AI.
Key infographics
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