Prudential Financial

Upskilling workforce in the AI Revolution at Prudential


Prudential is one of the largest Insurance and Asset management institutions in the world, serving millions of customers and operating across 14 markets around the world.

To support its collaborators in Singapore, Prudential offers opportunities to learn new skills and obtain professional qualifications. The organisation provides in-class training as well as online learning which has seen an increase in importance since the start of the global pandemic. Online learning enables all learners at Prudential to continue their learning and to study at their own pace.

In 2018, Prudential Singapore made the strong statement to be Anchor Sponsor of the AI in Finance Specialisation, partnering with CFTE and Ngee Ann Polytechnic to train 289 employees in Singapore. In 2020, Prudential Singapore continues to invest heavily in their people through various initiatives in the like of Machine Learning for Humans.


The Artificial Intelligence in Finance Specialisation allowed employees to learn to define common AI terminologies, spot potential business opportunities and discover what AI realistically can and cannot do.

The Specialisation helped learners embrace and be part of the AI revolution in finance. Providing an overview of the potential and challenges of AI in Finance, through insights from Thought Leaders and multiples use cases in Finance.


The specialisation covered of 4 modules covering the following topics:
  • Foundations of AI in Finance: The basics of what AI is and its trends in the industry
  • Emerging technologies : Machine Learning Techniques, NLP and Recommendation Engines
  • Implementation strategies in large organisations : Approach to implement AI to achieve the strategic objectives of an organisation
  • Application of AI in Finance : Use cases of AI in wealth management, insurance, credit sourcing, fraud detection, etc.

    These courses were taught by global experts with a very large variety of organisations, geographical, and gender diversity.

    For example:
  • Ayesha Khanna, co-founder of ADDO.AI and member of World Economic Forum’s Global Future Council
  • Jean-Philippe Desbiolles, Global VP, IBM Watson
  • Philip Watson, Global Head of Innovation, Citi Private Bank
  • Stephan Murer, former Group CTO at UBS, and lecturer at Oxford
  • Winnie Cheng, Director of AI Lab at PwC


The programme provided a valuable learning experience that gave insight on the impact of AI on the world, with great content and expert perspectives, even for those with little prior IT knowledge.

In addition, final projects were done in teams and ended in a competition for the best AI projects. Participants were able to learn from their peers, share insights on what they acquired, and implement the ideas in the industry.

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